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mt2-enter{0%{opacity:0;transform:translateY(10px)}to{opacity:1;transform:translateY(0)}}@keyframes mt2-shimmer{0%{background-position:200% 0}to{background-position:-200% 0}}.mt2-spin{animation:mt2-rotate .8s linear infinite}@keyframes mt2-rotate{0%{transform:rotate(0)}to{transform:rotate(360deg)}}@media(max-width:600px){.mt2-stats{grid-template-columns:1fr;gap:.5rem}.mt2-stats__card{padding:.75rem}.mt2-card__header{flex-direction:column;align-items:flex-start;gap:.5rem}.mt2-card__body{padding:.875rem .875rem .875rem 1rem}.mt2-card__chevron{padding:0 .75rem 0 0}.mt2-detail__row{grid-template-columns:1.25rem 5.5rem 1fr}.mt2-hero__title{font-size:1.75rem}.mt2-filters__tab{padding:.5rem;font-size:.75rem}}#ticket-detail-page{--ticket-sky: #2563eb;--ticket-sky-dim: #eff6ff;--ticket-sky-bright: #3b82f6;--ticket-gold: #f59e0b;--ticket-gold-dim: #fffbeb;--ticket-red: #ef4444;--ticket-red-dim: #fef2f2;--ticket-green: #10b981;--ticket-green-dim: #ecfdf5;--ticket-ink: #0f172a;--ticket-ink-2: #334155;--ticket-ink-3: #64748b;--ticket-ink-4: #94a3b8;--ticket-surface: #ffffff;--ticket-surface-2: #eef2f7;--ticket-surface-3: #e4eaf4;--ticket-border: #dce3f0;--ticket-border-2: #c4cfe4;--ticket-radius: 16px;--ticket-radius-sm: 10px;--ticket-radius-xs: 7px;--ticket-shadow-sm: 0 1px 3px rgba(15, 23, 42, .06), 0 1px 2px rgba(15, 23, 42, .04);--ticket-shadow-card: 0 2px 12px rgba(30, 60, 120, .08), 0 1px 3px rgba(30, 60, 120, .05), inset 0 1px 0 rgba(255, 255, 255, .9)}#ticket-detail-page .ticket-page-wrap{padding:28px 32px 48px;max-width:1320px;margin:0 auto}#ticket-detail-page .ticket-page-wrap:before{content:"";position:fixed;inset:0;z-index:-1;background:radial-gradient(ellipse 900px 600px at 10% 0%,rgba(99,126,234,.13) 0%,transparent 60%),radial-gradient(ellipse 700px 500px at 90% 100%,rgba(139,92,246,.1) 0%,transparent 60%),radial-gradient(ellipse 600px 400px at 50% 50%,rgba(59,130,246,.07) 0%,transparent 70%),linear-gradient(160deg,#e8edf8,#eef2f7 40%,#e9eef8);pointer-events:none}#ticket-detail-page.ticket-detail-page--closed{position:relative;margin:-8px -12px 12px;padding:20px 12px 36px;border-radius:16px;background:radial-gradient(ellipse 900px 600px at 10% 0%,rgba(99,126,234,.14) 0%,transparent 60%),radial-gradient(ellipse 780px 520px at 88% 12%,rgba(16,185,129,.07) 0%,transparent 56%),radial-gradient(ellipse 700px 500px at 90% 100%,rgba(139,92,246,.1) 0%,transparent 60%),radial-gradient(ellipse 620px 420px at 48% 48%,rgba(45,212,191,.05) 0%,transparent 68%),linear-gradient(160deg,#e6edf8,#e9f2f4 38%,#eef2f7 72%,#e8f0ee);box-shadow:inset 0 1px #ffffffbf,0 0 0 1px #2563eb0d}#ticket-detail-page.ticket-detail-page--closed .ticket-page-wrap:before{display:none}#ticket-detail-page.ticket-detail-page--closed .ticket-card{background:var(--ticket-surface);border:1px solid var(--ticket-border);box-shadow:var(--ticket-shadow-card)}#ticket-detail-page.ticket-detail-page--closed .ticket-hero-stripe{background:linear-gradient(90deg,#2563eb59,#10b98173 48%,#6366f14d)}#ticket-detail-page.ticket-detail-page--closed .ticket-btn:disabled,#ticket-detail-page.ticket-detail-page--closed .ticket-panel-act:disabled,#ticket-detail-page.ticket-detail-page--closed .ticket-res-btn:disabled{opacity:.5;cursor:not-allowed;filter:grayscale(.15)}.ticket-bsmodal-viewport.modal{position:fixed!important;inset:0!important;width:100vw!important;max-width:none!important;min-height:100vh!important;height:auto!important;margin:0!important;z-index:10050!important;display:flex!important;flex-direction:column!important;align-items:center!important;justify-content:center!important;padding:1.25rem!important;overflow-x:hidden!important;overflow-y:auto!important}.ticket-bsmodal-viewport .modal-dialog,.ticket-bsmodal-viewport .ticket-resolve-modal-dialog{margin:0!important;width:100%;max-width:min(480px,100%)}.ticket-resolve-modal-dialog .ticket-dep-resolve-modal-copy{font-size:.9rem;line-height:1.55;color:#64748b}.ticket-resolve-modal-dialog .ticket-dep-resolve-modal-ta{min-height:100px;resize:vertical;font-size:.875rem}.ticket-add-dep-modal.modal-content{--ticket-sky: #2563eb;--ticket-sky-dim: #eff6ff;--ticket-ink: #0f172a;--ticket-ink-2: #334155;--ticket-ink-3: #64748b;--ticket-ink-4: #94a3b8;--ticket-border: #dce3f0;--ticket-border-2: #c4cfe4;--ticket-radius-sm: 10px}.ticket-add-dep-modal-dialog.modal-dialog{max-width:min(800px,calc(100% - 1.5rem))}.ticket-add-dep-modal-header{flex-shrink:0;padding:10px 16px 10px 14px;background-color:#e2e8f6;background-image:linear-gradient(135deg,#dbe4f7,#e8edf8 45%,#dfe8f5);border-bottom:1px solid var(--ticket-border)}.ticket-add-dep-modal-header-row{display:flex;align-items:center;gap:12px}.ticket-add-dep-modal-icon-wrap{flex-shrink:0;width:36px;height:36px;border-radius:10px;display:flex;align-items:center;justify-content:center;color:#fff;background:linear-gradient(135deg,var(--primary-color, #4f46e5) 0%,#2563eb 55%,#1d4ed8 100%);box-shadow:0 2px 8px #2563eb38,inset 0 1px #fff3}.ticket-add-dep-modal-header-line{flex:1;min-width:0;display:flex;align-items:center;flex-wrap:wrap;gap:6px 10px}.ticket-add-dep-modal-line-sep{width:4px;height:4px;border-radius:50%;background:var(--ticket-ink-4);opacity:.55;flex-shrink:0}.ticket-add-dep-modal-eyebrow{margin:0;font-size:10px;font-weight:700;letter-spacing:.11em;text-transform:uppercase;color:var(--ticket-ink-3);line-height:1.2}.ticket-add-dep-modal-title{font-size:1.0625rem;font-weight:700;letter-spacing:-.02em;line-height:1.2;color:var(--ticket-ink)}.ticket-add-dep-modal-close{flex-shrink:0;margin:0 -6px 0 0;padding:8px;opacity:.5;transition:opacity .15s ease}.ticket-add-dep-modal-close:hover{opacity:1}#ticket-detail-page .ticket-page-header{display:flex;align-items:flex-start;justify-content:space-between;gap:20px;margin-bottom:24px;flex-wrap:wrap}#ticket-detail-page .ticket-breadcrumb{display:flex;align-items:center;gap:6px;font-size:12.5px;color:var(--ticket-ink-4)}#ticket-detail-page .ticket-breadcrumb a{color:var(--ticket-sky);text-decoration:none;font-weight:500}#ticket-detail-page .ticket-breadcrumb a:hover{opacity:.85}#ticket-detail-page .ticket-header-actions{display:flex;align-items:center;gap:7px;flex-wrap:wrap;justify-content:flex-end}#ticket-detail-page .spin{animation:ticket-detail-refresh-spin 1s linear infinite}@keyframes ticket-detail-refresh-spin{to{transform:rotate(360deg)}}#ticket-detail-page .ticket-btn{font-size:12.5px;font-weight:600;padding:8px 15px;border-radius:var(--ticket-radius-xs);border:none;cursor:pointer;transition:all .16s;display:inline-flex;align-items:center;gap:5px;white-space:nowrap;line-height:1;text-decoration:none}#ticket-detail-page .ticket-btn svg{width:12px;height:12px}#ticket-detail-page .ticket-btn-ghost{background:var(--ticket-surface);color:var(--ticket-ink-3);border:1.5px solid var(--ticket-border);box-shadow:var(--ticket-shadow-sm)}#ticket-detail-page .ticket-btn-ghost:hover{border-color:var(--ticket-border-2);color:var(--ticket-ink);background:var(--ticket-surface-3)}#ticket-detail-page .ticket-btn-sky{background:var(--ticket-sky);color:#fff;box-shadow:0 2px 8px #2563eb47}#ticket-detail-page .ticket-btn-sky:hover{background:#1d4ed8;box-shadow:0 4px 14px #2563eb61;transform:translateY(-1px)}#ticket-detail-page .ticket-btn-gold{background:var(--ticket-gold);color:#fff;box-shadow:0 2px 8px #f59e0b47}#ticket-detail-page .ticket-btn-gold:hover{background:#d97706;transform:translateY(-1px)}#ticket-detail-page .ticket-btn-outline-sky{background:transparent;color:var(--ticket-sky);border:1.5px solid var(--ticket-sky)}#ticket-detail-page .ticket-btn-outline-sky:hover{background:var(--ticket-sky-dim)}#ticket-detail-page .ticket-btn-outline-slate{background:transparent;color:var(--ticket-ink-3);border:1.5px solid var(--ticket-border)}#ticket-detail-page .ticket-btn-outline-slate:hover{background:var(--ticket-surface-3);color:var(--ticket-ink)}#ticket-detail-page .ticket-main-grid{display:grid;grid-template-columns:minmax(0,1fr) 336px;gap:22px;align-items:start}@media(max-width:992px){#ticket-detail-page .ticket-main-grid{grid-template-columns:1fr}}#ticket-detail-page .ticket-card{background:#ffffffeb;backdrop-filter:blur(12px);-webkit-backdrop-filter:blur(12px);border-radius:var(--ticket-radius);border:1px solid rgba(255,255,255,.8);box-shadow:var(--ticket-shadow-card);overflow:hidden;min-width:0;max-width:100%;animation:ticketFadeUp .35s ease both}@keyframes ticketFadeUp{0%{opacity:0;transform:translateY(10px)}to{opacity:1;transform:none}}#ticket-detail-page .ticket-hero-stripe{height:4px;background:linear-gradient(90deg,#f97316,#ef4444 40%,#7c3aed)}#ticket-detail-page .ticket-hero-body{padding:22px 26px 18px}#ticket-detail-page .ticket-meta-row{display:flex;align-items:center;justify-content:space-between;margin-bottom:11px;gap:12px;flex-wrap:wrap}#ticket-detail-page .ticket-id{font-size:11.5px;font-weight:600;color:var(--ticket-ink-4);letter-spacing:.04em;font-variant-numeric:tabular-nums}#ticket-detail-page .ticket-badges{display:flex;align-items:center;gap:6px;flex-wrap:wrap}#ticket-detail-page .ticket-title-serif{font-family:Georgia,Times New Roman,serif;font-size:23px;font-weight:500;color:var(--ticket-ink);line-height:1.35;margin-bottom:6px;text-transform:none;overflow-wrap:anywhere;word-break:break-word;max-width:100%}#ticket-detail-page .ticket-desc{font-size:13.5px;color:var(--ticket-ink-3);line-height:1.65;margin-bottom:14px;white-space:pre-wrap;overflow-wrap:anywhere;word-break:break-word;max-width:100%}#ticket-detail-page .ticket-updated{font-size:11.5px;color:var(--ticket-ink-4);display:flex;align-items:center;gap:5px}#ticket-detail-page .ticket-updated svg{width:12px;height:12px;flex-shrink:0}#ticket-detail-page .ticket-hero-attachments{border-top:1px solid var(--ticket-border);padding:14px 26px}#ticket-detail-page .ticket-att-label{font-size:10px;font-weight:700;letter-spacing:.08em;text-transform:uppercase;color:var(--ticket-ink-4);margin-bottom:9px;display:flex;align-items:center;gap:5px}#ticket-detail-page .ticket-att-label svg{width:13px;height:13px}#ticket-detail-page .ticket-att-item{display:flex;align-items:center;gap:10px;padding:9px 12px;border:1px solid var(--ticket-border);border-radius:var(--ticket-radius-xs);background:var(--ticket-surface-2);transition:all .14s}#ticket-detail-page .ticket-att-item:hover{border-color:var(--ticket-border-2);background:var(--ticket-surface-3)}#ticket-detail-page .ticket-att-icon{width:32px;height:32px;border-radius:8px;background:var(--ticket-sky-dim);display:flex;align-items:center;justify-content:center;flex-shrink:0}#ticket-detail-page .ticket-att-icon svg{width:15px;height:15px;color:var(--ticket-sky)}#ticket-detail-page .ticket-att-name{font-size:12.5px;font-weight:500;color:var(--ticket-ink);flex:1;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}#ticket-detail-page .ticket-att-size{font-size:11px;color:var(--ticket-ink-4);margin-top:1px}#ticket-detail-page .ticket-att-actions{display:flex;gap:5px;flex-shrink:0}#ticket-detail-page .ticket-att-btn{font-size:11px;font-weight:600;padding:4px 9px;border-radius:6px;cursor:pointer;border:1px solid var(--ticket-border);background:var(--ticket-surface);color:var(--ticket-ink-3);transition:all .13s}#ticket-detail-page .ticket-att-btn:hover{background:var(--ticket-sky-dim);border-color:var(--ticket-sky-bright);color:var(--ticket-sky)}#ticket-detail-page .ticket-card-tabs{display:flex;border-bottom:1px solid var(--ticket-border);padding:0 22px}#ticket-detail-page .ticket-tab-btn{font-size:13px;font-weight:500;padding:13px 16px;border:none;background:none;cursor:pointer;color:var(--ticket-ink-4);border-bottom:2.5px solid transparent;margin-bottom:-1px;transition:all .15s;display:flex;align-items:center;gap:6px}#ticket-detail-page .ticket-tab-btn.active{color:var(--ticket-sky);border-bottom-color:var(--ticket-sky);font-weight:600}#ticket-detail-page .ticket-tab-btn:hover:not(.active){color:var(--ticket-ink-2)}#ticket-detail-page .ticket-tab-cnt{font-size:10px;font-weight:700;padding:2px 6px;border-radius:20px;background:var(--ticket-surface-3);color:var(--ticket-ink-4)}#ticket-detail-page .ticket-tab-btn.active .ticket-tab-cnt{background:var(--ticket-sky-dim);color:var(--ticket-sky)}#ticket-detail-page .ticket-tab-btn svg{width:13px;height:13px}#ticket-detail-page .ticket-comments-body{display:flex;flex-direction:column;min-height:0;min-width:0;max-width:100%;overflow-x:hidden;border-radius:0 0 var(--ticket-radius-sm) var(--ticket-radius-sm)}#ticket-detail-page .ticket-comments-scroll{flex:1 1 auto;min-height:0;min-width:0;width:100%;max-width:100%;max-height:min(56vh,520px);overflow-y:auto;overflow-x:hidden;-webkit-overflow-scrolling:touch;overscroll-behavior:auto;padding:18px 22px 12px;display:flex;flex-direction:column;gap:12px;background:linear-gradient(180deg,var(--ticket-sky-dim) 0%,#e8f0fc 45%,#f4f7fb 100%)}#ticket-detail-page .ticket-comments-footer{flex-shrink:0;padding:12px 22px 18px;border-top:1px solid var(--ticket-border);background:linear-gradient(180deg,#eef3f9,#f4f7fb)}#ticket-detail-page .ticket-comments-empty{padding:.75rem .5rem 1rem;flex-shrink:0}#ticket-detail-page .ticket-comment-item{display:flex;gap:10px;min-width:0;max-width:min(92%,420px)}#ticket-detail-page .ticket-comment-item--other{align-self:flex-start;flex-direction:row}#ticket-detail-page .ticket-comment-item--mine{align-self:flex-end;flex-direction:row-reverse}#ticket-detail-page .ticket-comment-av{width:30px;height:30px;border-radius:50%;display:flex;align-items:center;justify-content:center;font-size:11.5px;font-weight:700;color:#fff;flex-shrink:0;background:linear-gradient(135deg,#3b82f6,#1d4ed8)}#ticket-detail-page .ticket-comment-av--mine{background:linear-gradient(135deg,#0d9488,#047857)}#ticket-detail-page .ticket-comment-av--ai{background:linear-gradient(135deg,#6366f1,#7c3aed);box-shadow:0 0 0 1px #6366f159}#ticket-detail-page .ticket-comment-bubble{flex:1;min-width:0;max-width:100%;padding:11px 14px;border-radius:var(--ticket-radius-sm);overflow-wrap:anywhere}#ticket-detail-page .ticket-comment-bubble--other{border-radius:4px var(--ticket-radius-sm) var(--ticket-radius-sm) var(--ticket-radius-sm);border:1px solid var(--ticket-border);background:#fff;box-shadow:var(--ticket-shadow-sm)}#ticket-detail-page .ticket-comment-bubble--mine{border-radius:var(--ticket-radius-sm) 4px var(--ticket-radius-sm) var(--ticket-radius-sm);border:1px solid #a5d4fc;background:linear-gradient(165deg,#dbeafe,#e8f4fc);box-shadow:var(--ticket-shadow-sm)}#ticket-detail-page .ticket-comment-bubble.internal.ticket-comment-bubble--other{background:linear-gradient(165deg,#fffbeb,#fef9c3);border-color:#fde68a}#ticket-detail-page .ticket-comment-bubble.internal.ticket-comment-bubble--mine{background:linear-gradient(165deg,#fef3c7,#fde68a);border-color:#f59e0b}#ticket-detail-page .ticket-comment-bubble--ai.ticket-comment-bubble--other{background:linear-gradient(165deg,#eef2fffa,#ede9fef2 55%,#f5f3ff);border-color:#6366f161;box-shadow:0 1px 8px #6366f11f}#ticket-detail-page .ticket-comment-bubble--ai.ticket-comment-bubble--other .ticket-comment-text{color:#312e81}#ticket-detail-page .ticket-comment-bubble--ai .ticket-comment-author{color:#4338ca}#ticket-detail-page .ticket-ai-badge{font-size:9.5px;font-weight:800;letter-spacing:.06em;padding:2px 7px;border-radius:20px;background:linear-gradient(135deg,#e0e7ff,#ede9fe);color:#4338ca;border:1px solid rgba(99,102,241,.35);text-transform:uppercase}#ticket-detail-page .ticket-ai-badge-legacy{font-size:.65rem;background:linear-gradient(135deg,#e0e7ff,#ede9fe);color:#4338ca;border:1px solid rgba(99,102,241,.35)}#ticket-detail-page .ticket-comment-head{display:flex;align-items:center;gap:7px;margin-bottom:5px;flex-wrap:wrap}#ticket-detail-page .ticket-comment-head--mine{justify-content:flex-end}#ticket-detail-page .ticket-comment-author{font-size:12.5px;font-weight:600;color:var(--ticket-ink)}#ticket-detail-page .ticket-comment-time{font-size:11px;color:var(--ticket-ink-4)}#ticket-detail-page .ticket-comment-text{font-size:13px;color:var(--ticket-ink-2);line-height:1.6;white-space:pre-wrap;overflow-wrap:anywhere;word-break:break-word;max-width:100%}#ticket-detail-page .ticket-comments-legacy .media{min-width:0;max-width:100%}#ticket-detail-page .ticket-comments-legacy .media-body{min-width:0;max-width:100%;overflow:hidden}#ticket-detail-page .ticket-comment-legacy-bubble{overflow-wrap:anywhere;word-break:break-word;max-width:100%}#ticket-detail-page .ticket-int-badge{font-size:10px;font-weight:700;padding:2px 7px;border-radius:20px;background:#fef3c7;color:#92400e;border:1px solid #fde68a}#ticket-detail-page .ticket-reply-wrap{border:1.5px solid var(--ticket-border);border-radius:var(--ticket-radius-sm);overflow:hidden;transition:border-color .14s}#ticket-detail-page .ticket-reply-wrap:focus-within{border-color:var(--ticket-sky-bright);box-shadow:0 0 0 3px #3b82f61a}#ticket-detail-page .ticket-reply-ta{width:100%;padding:12px 14px;font-size:13.5px;color:var(--ticket-ink);border:none;outline:none;resize:none;min-height:84px;background:var(--ticket-surface);line-height:1.6}#ticket-detail-page .ticket-reply-ta::placeholder{color:var(--ticket-ink-4)}#ticket-detail-page .ticket-reply-foot{display:flex;align-items:center;justify-content:space-between;padding:9px 12px;background:var(--ticket-surface-2);border-top:1px solid var(--ticket-border)}#ticket-detail-page .ticket-send-tog{display:flex;align-items:center;gap:6px;font-size:12px;font-weight:500;color:var(--ticket-ink-3)}#ticket-detail-page .ticket-history-body{padding:18px 22px;display:flex;flex-direction:column;gap:10px;max-height:min(56vh,520px);overflow-y:auto;overflow-x:hidden;-webkit-overflow-scrolling:touch;overscroll-behavior:auto}#ticket-detail-page .ticket-h-item{display:flex;gap:12px;align-items:flex-start}#ticket-detail-page .ticket-h-dot{width:8px;height:8px;border-radius:50%;background:var(--ticket-sky-bright);flex-shrink:0;margin-top:4px}#ticket-detail-page .ticket-h-dot-gray{background:var(--ticket-border-2)}#ticket-detail-page .ticket-h-action{font-size:13px;color:var(--ticket-ink-2);line-height:1.5}#ticket-detail-page .ticket-h-action strong{font-weight:600;color:var(--ticket-ink)}#ticket-detail-page .ticket-h-time{font-size:11px;color:var(--ticket-ink-4);margin-top:2px}#ticket-detail-page .ticket-h-line{width:1.5px;background:var(--ticket-border);margin-left:3.5px;height:10px}#ticket-detail-page .ticket-sidebar-col{display:flex;flex-direction:column;gap:14px}#ticket-detail-page .ticket-panel{background:#ffffffeb;backdrop-filter:blur(12px);-webkit-backdrop-filter:blur(12px);border-radius:var(--ticket-radius);border:1px solid rgba(255,255,255,.8);box-shadow:var(--ticket-shadow-card);overflow:hidden;animation:ticketFadeUp .35s ease both}#ticket-detail-page .ticket-panel:nth-child(1){animation-delay:.04s}#ticket-detail-page .ticket-panel:nth-child(2){animation-delay:.08s}#ticket-detail-page .ticket-panel:nth-child(3){animation-delay:.12s}#ticket-detail-page .ticket-panel:nth-child(4){animation-delay:.16s}#ticket-detail-page .ticket-panel:nth-child(5){animation-delay:.2s}#ticket-detail-page .ticket-panel:nth-child(6){animation-delay:.24s}#ticket-detail-page .ticket-panel-hd{padding:12px 16px;border-bottom:1px solid var(--ticket-border);display:flex;align-items:center;justify-content:space-between}#ticket-detail-page .ticket-panel-title{font-size:10.5px;font-weight:700;letter-spacing:.08em;text-transform:uppercase;color:var(--ticket-ink-4);display:flex;align-items:center;gap:6px}#ticket-detail-page .ticket-panel-title svg{width:12px;height:12px}#ticket-detail-page .ticket-panel-act{font-size:11.5px;font-weight:600;color:var(--ticket-sky);cursor:pointer;display:inline-flex;align-items:center;gap:3px;border:none;background:none;transition:opacity .13s}#ticket-detail-page .ticket-panel-act:hover{opacity:.7}#ticket-detail-page .ticket-panel-act svg{width:11px;height:11px}#ticket-detail-page .ticket-panel-body{padding:14px 16px}#ticket-detail-page .ticket-person-card{display:flex;align-items:flex-start;gap:11px}#ticket-detail-page .ticket-person-av{width:38px;height:38px;border-radius:11px;display:flex;align-items:center;justify-content:center;font-size:13px;font-weight:700;color:#fff;flex-shrink:0}#ticket-detail-page .ticket-person-av.av-blue{background:linear-gradient(135deg,#3b82f6,#1d4ed8)}#ticket-detail-page .ticket-person-av.av-teal{background:linear-gradient(135deg,#14b8a6,#0891b2)}#ticket-detail-page .ticket-p-name-row{display:flex;align-items:center;gap:8px;flex-wrap:wrap;min-width:0}#ticket-detail-page .ticket-p-name{font-size:13.5px;font-weight:600;color:var(--ticket-ink);min-width:0}#ticket-detail-page .ticket-p-tickets-link{display:inline-flex;align-items:center;justify-content:center;flex-shrink:0;padding:4px;margin:-4px;border-radius:6px;color:var(--ticket-ink-3);transition:color .15s ease,background .15s ease}#ticket-detail-page .ticket-p-tickets-link:hover{color:var(--ticket-primary, #2563eb);background:#2563eb14}#ticket-detail-page .ticket-p-tickets-link:focus-visible{outline:2px solid var(--ticket-primary, #2563eb);outline-offset:2px}#ticket-detail-page .ticket-p-email{font-size:12px;color:var(--ticket-ink-4);margin-top:1px}#ticket-detail-page .ticket-p-info{font-size:11px;color:var(--ticket-ink-3);margin-top:3px;display:flex;align-items:center;gap:4px}#ticket-detail-page .ticket-p-info svg{width:11px;height:11px;color:var(--ticket-ink-4)}#ticket-detail-page .ticket-dep-section-lbl{font-size:10.5px;font-weight:600;color:var(--ticket-ink-4);margin-bottom:8px;display:flex;align-items:center;gap:5px}#ticket-detail-page .ticket-dep-section-lbl:before{content:"";display:inline-block;width:3px;height:11px;background:var(--ticket-red);border-radius:2px}#ticket-detail-page .ticket-dep-item{padding:11px;border-radius:var(--ticket-radius-xs);border:1px solid var(--ticket-border);background:var(--ticket-surface-2);transition:all .13s}#ticket-detail-page .ticket-dep-item:hover{border-color:var(--ticket-border-2);background:var(--ticket-surface-3)}#ticket-detail-page .ticket-dep-item+.ticket-dep-item{margin-top:8px}#ticket-detail-page .ticket-dep-top{display:flex;align-items:flex-start;justify-content:space-between;gap:8px}#ticket-detail-page .ticket-dep-entity{font-size:12.5px;font-weight:600;color:var(--ticket-ink);display:flex;align-items:center;gap:5px}#ticket-detail-page .ticket-dep-entity svg{width:11px;height:11px;color:var(--ticket-ink-4)}#ticket-detail-page .ticket-dep-badges{display:flex;flex-wrap:wrap;gap:4px;margin-top:5px}#ticket-detail-page .ticket-dep-meta{font-size:11px;color:var(--ticket-ink-4);margin-top:6px;display:flex;align-items:center;gap:4px}#ticket-detail-page .ticket-dep-meta svg{width:10px;height:10px}#ticket-detail-page .ticket-res-btn{font-size:10.5px;font-weight:700;padding:4px 9px;border-radius:6px;background:var(--ticket-green-dim);color:#059669;border:1px solid #a7f3d0;cursor:pointer;transition:all .13s;white-space:nowrap}#ticket-detail-page .ticket-res-btn:hover{background:#059669;color:#fff;border-color:#059669}#ticket-detail-page .ticket-reporter-row{display:flex;align-items:center;justify-content:space-between;gap:10px}#ticket-detail-page .ticket-reporter-lbl{display:flex;align-items:center;gap:8px;font-size:12.5px;font-weight:500;color:var(--ticket-ink-2)}#ticket-detail-page .ticket-reporter-lbl svg{width:14px;height:14px;color:var(--ticket-ink-3)}#ticket-detail-page .ticket-reporter-note{font-size:11px;color:var(--ticket-ink-4);margin-top:7px;line-height:1.5}#ticket-detail-page .ticket-tog-btn{font-size:11px;font-weight:700;padding:4px 10px;border-radius:6px;background:var(--ticket-surface-3);color:var(--ticket-ink-3);border:1px solid var(--ticket-border);cursor:pointer;transition:all .13s}#ticket-detail-page .ticket-tog-btn:hover{background:var(--ticket-sky-dim);color:var(--ticket-sky);border-color:var(--ticket-sky-bright)}#ticket-detail-page .ticket-tog-btn.on{background:var(--ticket-green-dim);color:#059669;border-color:#a7f3d0}#ticket-detail-page .ticket-classif-item{display:flex;align-items:center;gap:10px;padding:9px 0;border-bottom:1px solid var(--ticket-border)}#ticket-detail-page .ticket-classif-item:last-child{border-bottom:none;padding-bottom:0}#ticket-detail-page .ticket-classif-item:first-child{padding-top:0}#ticket-detail-page .ticket-classif-ic{width:28px;height:28px;border-radius:7px;background:var(--ticket-surface-2);border:1px solid var(--ticket-border);display:flex;align-items:center;justify-content:center;flex-shrink:0}#ticket-detail-page .ticket-classif-ic svg{width:13px;height:13px;color:var(--ticket-ink-3)}#ticket-detail-page .ticket-classif-lbl{font-size:10.5px;color:var(--ticket-ink-4);font-weight:500}#ticket-detail-page .ticket-classif-val{font-size:12.5px;font-weight:600;color:var(--ticket-ink);margin-top:1px}#ticket-detail-page .ticket-sla-grid{display:grid;grid-template-columns:1fr 1fr;gap:8px}#ticket-detail-page .ticket-sla-stat{background:var(--ticket-surface-2);border-radius:var(--ticket-radius-xs);padding:10px;border:1px solid var(--ticket-border)}#ticket-detail-page .ticket-sla-stat-lbl{font-size:10px;font-weight:700;color:var(--ticket-ink-4);text-transform:uppercase;letter-spacing:.06em;margin-bottom:4px}#ticket-detail-page .ticket-sla-stat-val{font-size:15px;font-weight:700;color:var(--ticket-ink)}#ticket-detail-page .ticket-sla-stat-sub{font-size:10px;color:var(--ticket-ink-4);margin-top:1px}#ticket-detail-page .ticket-sla-bar{height:5px;border-radius:3px;background:var(--ticket-border);margin-top:10px;overflow:hidden}#ticket-detail-page .ticket-sla-bar-fill{height:100%;border-radius:3px;background:linear-gradient(90deg,#10b981,#f59e0b)}#ticket-detail-page .ticket-badge-hold{background:#fff7ed;color:#c2410c;border:1px solid #fed7aa}#ticket-detail-page .ticket-badge-priority{background:var(--ticket-red-dim);color:#dc2626;border:1px solid #fecaca}#ticket-detail-page .ticket-badge-sky{background:var(--ticket-sky-dim);color:var(--ticket-sky);border:1px solid #bfdbfe}#ticket-detail-page .ticket-badge-gray{background:var(--ticket-surface-3);color:var(--ticket-ink-3);border:1px solid var(--ticket-border)}#ticket-detail-page .ticket-badge-dot{width:5px;height:5px;border-radius:50%;background:currentColor;flex-shrink:0}#ticket-detail-page .ticket-badge-inline{display:inline-flex;align-items:center;gap:4px;font-size:10.5px;font-weight:700;padding:3px 9px;border-radius:20px;letter-spacing:.03em;white-space:nowrap}@keyframes ticket-status-modal-backdrop-in{0%{opacity:0}to{opacity:1}}@keyframes ticket-status-modal-panel-in{0%{opacity:0;transform:translateY(20px)}to{opacity:1;transform:translateY(0)}}.ticket-status-modal-backdrop.modal.fade.show.d-block{animation:ticket-status-modal-backdrop-in .2s ease-out}.ticket-status-modal-dialog.modal-dialog{max-width:440px;width:calc(100% - 2.5rem);margin-left:auto;margin-right:auto}.ticket-status-change-modal.modal-content{--ticket-sky: #2563eb;--ticket-sky-dim: #eff6ff;--ticket-ink: #0f172a;--ticket-ink-2: #334155;--ticket-ink-3: #64748b;--ticket-ink-4: #94a3b8;--ticket-surface: #ffffff;--ticket-surface-2: #eef2f7;--ticket-surface-3: #e4eaf4;--ticket-border: #dce3f0;--ticket-border-2: #c4cfe4;--ticket-shadow-sm: 0 1px 3px rgba(15, 23, 42, .06), 0 1px 2px rgba(15, 23, 42, .04);--ticket-radius-xs: 7px;display:flex;flex-direction:column;max-height:min(92vh,720px);border-radius:16px!important;box-shadow:0 20px 40px #0003!important;animation:ticket-status-modal-panel-in .3s cubic-bezier(.16,1,.3,1)}.ticket-status-modal-header{flex-shrink:0;padding:20px 24px 16px;background:linear-gradient(135deg,#fafafa 0%,var(--primary005, rgba(79, 70, 229, .05)) 100%);border-bottom:1px solid var(--ticket-border)}.ticket-status-modal-header-top{display:flex;align-items:flex-start;gap:12px}.ticket-status-modal-icon-wrap{flex-shrink:0;width:36px;height:36px;border-radius:10px;display:flex;align-items:center;justify-content:center;background:linear-gradient(135deg,var(--primary-color, #4f46e5) 0%,#4338ca 100%);color:#fff;box-shadow:0 3px 10px rgba(var(--primary-color-rgb, 79, 70, 229),.28)}.ticket-status-modal-header-copy{min-width:0;flex:1}.ticket-status-modal-eyebrow{display:block;font-size:10px;font-weight:600;letter-spacing:.6px;text-transform:uppercase;color:var(--ticket-ink-3);margin-bottom:4px}.ticket-status-modal-title{font-size:18px;font-weight:700;color:var(--ticket-ink);margin:0 0 4px;line-height:1.3}.ticket-status-modal-sub{margin:0;font-size:12px;font-weight:500;font-family:SF Mono,ui-monospace,Monaco,Cascadia Code,monospace;color:var(--ticket-ink-3)}.ticket-status-modal-close{flex-shrink:0;width:28px;height:28px;border:none;border-radius:8px;display:flex;align-items:center;justify-content:center;background:#0000000a;color:var(--ticket-ink-3);cursor:pointer;transition:background .2s,transform .2s}.ticket-status-modal-close:hover{background:#00000014;transform:scale(1.05)}.ticket-status-modal-body{flex:1;min-height:0;overflow-y:auto;padding:20px 24px;background:#fff}.ticket-status-modal-section-label{display:block;font-size:10px;font-weight:600;letter-spacing:.5px;text-transform:uppercase;color:var(--ticket-ink-3);margin-bottom:8px}.ticket-status-modal-section-label-inline{margin-bottom:0}.ticket-status-modal-status-section{margin-bottom:20px}.ticket-status-modal-current-row{display:flex;align-items:center;gap:10px;flex-wrap:wrap;padding:8px 12px;border-radius:10px;background:var(--primary005, rgba(79, 70, 229, .05));border:1.5px solid rgba(var(--primary-color-rgb, 79, 70, 229),.18)}.ticket-status-modal-ref-badge{padding:3px 9px;background:linear-gradient(135deg,var(--primary-color, #4f46e5) 0%,#4338ca 100%);color:#fff;border-radius:6px;font-size:11px;font-weight:600;text-transform:capitalize;box-shadow:0 2px 6px rgba(var(--primary-color-rgb, 79, 70, 229),.28)}.ticket-status-modal-status-caption{font-size:12px;font-weight:500;color:var(--ticket-ink-2)}.ticket-status-modal-loading{display:flex;align-items:center;gap:12px;padding:24px 16px;justify-content:center;color:var(--ticket-ink-3);font-size:14px}.ticket-status-modal-spinner{width:1.25rem;height:1.25rem;border-width:.15em;color:var(--primary-color, #4f46e5)!important}.ticket-status-modal-next-section{margin-bottom:20px}.ticket-status-modal-options-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:10px}.ticket-status-modal-helper-text{font-size:11px;color:var(--ticket-ink-4);font-style:italic}.ticket-status-transition-list{display:flex;flex-direction:column;gap:6px}.ticket-status-transition-card{position:relative;margin:0;padding:0;border-radius:8px;border:1px solid var(--ticket-border);background:var(--ticket-surface);cursor:pointer;transition:border-color .18s,background .18s,box-shadow .18s,transform .18s}.ticket-status-transition-option-inner{display:flex;align-items:center;gap:8px;padding:7px 11px;min-height:0}.ticket-status-transition-card:hover{border-color:rgba(var(--primary-color-rgb, 79, 70, 229),.35);transform:translateY(-1px);box-shadow:var(--ticket-shadow-sm)}.ticket-status-transition-card.is-selected{border-color:var(--primary-color, #4f46e5);background:var(--primary005, rgba(79, 70, 229, .05));box-shadow:0 2px 10px rgba(var(--primary-color-rgb, 79, 70, 229),.12)}.ticket-status-transition-radio{flex-shrink:0;width:16px;height:16px;border-radius:50%;border:2px solid var(--ticket-border-2);background:#fff;position:relative;transition:border-color .2s,background .2s,box-shadow .2s}.ticket-status-transition-card:hover .ticket-status-transition-radio{border-color:rgba(var(--primary-color-rgb, 79, 70, 229),.45)}.ticket-status-transition-card.is-selected .ticket-status-transition-radio{border-color:var(--primary-color, #4f46e5);background:linear-gradient(135deg,var(--primary-color, #4f46e5) 0%,#4338ca 100%);box-shadow:0 0 0 2px var(--primary03, rgba(79, 70, 229, .3))}.ticket-status-transition-card.is-selected .ticket-status-transition-radio:after{content:"";position:absolute;top:50%;left:50%;transform:translate(-50%,-50%);width:5px;height:5px;background:#fff;border-radius:50%}.ticket-status-transition-body{flex:1;min-width:0;display:flex;flex-direction:column;gap:0;line-height:1.2}.ticket-status-transition-name{font-size:13px;font-weight:600;color:var(--ticket-ink)}.ticket-status-transition-stage{font-size:10px;color:var(--ticket-ink-3);margin-top:1px}.ticket-status-transition-chevron{flex-shrink:0;width:14px;height:14px;color:var(--ticket-border-2);transition:color .2s,transform .2s}.ticket-status-transition-card:hover .ticket-status-transition-chevron{color:rgba(var(--primary-color-rgb, 79, 70, 229),.55);transform:translate(2px)}.ticket-status-transition-card.is-selected .ticket-status-transition-chevron{color:var(--primary-color, #4f46e5)}.ticket-status-modal-empty{padding:18px 16px;text-align:center;border-radius:10px;background:var(--ticket-surface-2);border:1.5px dashed var(--ticket-border);margin-bottom:20px}.ticket-status-modal-empty-title{margin:0 0 8px;font-size:15px;font-weight:700;color:var(--ticket-ink)}.ticket-status-modal-empty-text{margin:0;font-size:13px;line-height:1.55;color:var(--ticket-ink-3)}.ticket-status-modal-fallback{margin-bottom:20px}.ticket-status-modal-warn{display:flex;gap:12px;align-items:flex-start;padding:12px 14px;border-radius:10px;background:#fffbeb;border:1px solid #fde68a;color:#92400e;margin-bottom:14px}.ticket-status-modal-warn p{margin:0;font-size:13px;line-height:1.5}.ticket-status-modal-warn svg{flex-shrink:0;margin-top:2px}.ticket-status-modal-label{display:block;font-size:10px;font-weight:600;letter-spacing:.5px;text-transform:uppercase;color:var(--ticket-ink-3);margin-bottom:8px}.ticket-status-modal-input{border-radius:10px;border:1.5px solid var(--ticket-border);padding:10px 12px;font-size:13px}.ticket-status-modal-note{margin-bottom:0}.ticket-status-modal-note-label-row{display:flex;align-items:center;gap:6px;margin-bottom:8px}.ticket-status-modal-optional-tag{font-size:9px;font-weight:600;text-transform:uppercase;color:var(--ticket-ink-4);padding:2px 6px;background:var(--ticket-surface-2);border-radius:4px;letter-spacing:.5px}.ticket-status-modal-textarea{width:100%;min-height:70px;padding:12px;border:1.5px solid var(--ticket-border)!important;border-radius:10px;font-size:13px;line-height:1.5;resize:vertical;background:var(--ticket-surface-2)!important;color:var(--ticket-ink);transition:border-color .2s,background .2s,box-shadow .2s}.ticket-status-modal-textarea::placeholder{color:var(--ticket-ink-4)}.ticket-status-modal-textarea:focus{outline:none;border-color:var(--primary-color, #4f46e5)!important;background:var(--ticket-surface)!important;box-shadow:0 0 0 3px var(--primary005, rgba(79, 70, 229, .05))}.ticket-status-modal-footer{flex-shrink:0;display:flex;align-items:center;justify-content:flex-end;gap:10px;padding:16px 24px;background:var(--ticket-surface-2);border-top:1px solid var(--ticket-border)}.ticket-status-modal-btn-cancel{padding:10px 20px;font-size:13px;font-weight:600;border-radius:var(--ticket-radius-xs);border:1.5px solid var(--ticket-border);background:var(--ticket-surface);color:var(--ticket-ink-3);box-shadow:var(--ticket-shadow-sm);cursor:pointer;transition:border-color .16s,color .16s,background .16s,transform .16s}.ticket-status-modal-btn-cancel:hover{border-color:var(--ticket-border-2);color:var(--ticket-ink);background:var(--ticket-surface-3);transform:translateY(-1px)}.ticket-status-modal-btn-submit{display:inline-flex;align-items:center;gap:6px;padding:10px 20px;font-size:13px;font-weight:600;border-radius:10px;border:none;cursor:pointer;background:linear-gradient(135deg,var(--primary-color, #4f46e5) 0%,#4338ca 100%);color:#fff;box-shadow:0 3px 10px rgba(var(--primary-color-rgb, 79, 70, 229),.35);transition:all .2s cubic-bezier(.16,1,.3,1)}.ticket-status-modal-btn-submit:hover:not(:disabled){box-shadow:0 4px 14px rgba(var(--primary-color-rgb, 79, 70, 229),.45);transform:translateY(-2px)}.ticket-status-modal-btn-submit:active:not(:disabled){transform:translateY(0)}.ticket-status-modal-btn-submit:disabled{opacity:.5;cursor:not-allowed;transform:none;box-shadow:none}.ticket-assign-modal-current-row{display:flex;align-items:center;gap:12px;flex-wrap:wrap;padding:10px 14px;border-radius:10px;background:var(--primary005, rgba(79, 70, 229, .05));border:1.5px solid rgba(var(--primary-color-rgb, 79, 70, 229),.18)}.ticket-assign-current-av{flex-shrink:0;width:40px;height:40px;border-radius:12px;display:flex;align-items:center;justify-content:center;font-size:1rem;font-weight:800;color:#fff;background:linear-gradient(135deg,var(--primary-color, #4f46e5) 0%,#4338ca 100%);box-shadow:0 2px 8px rgba(var(--primary-color-rgb, 79, 70, 229),.22)}.ticket-assign-current-name{font-size:.9375rem;font-weight:700;color:var(--ticket-ink)}.ticket-assign-current-email{font-size:12px;color:var(--ticket-ink-3);margin-top:2px}.ticket-assign-unassigned{font-size:13px;font-weight:500;color:var(--ticket-ink-3);line-height:1.45}.ticket-assignee-option-inner{min-width:0}.ticket-assignee-option-av{flex-shrink:0;width:34px;height:34px;border-radius:10px;display:flex;align-items:center;justify-content:center;font-size:13px;font-weight:800;color:#fff;background:linear-gradient(135deg,#64748b,#475569);box-shadow:0 1px 4px #0f172a1f}.ticket-status-change-modal .ticket-assignee-option.is-selected .ticket-assignee-option-av{background:linear-gradient(135deg,var(--primary-color, #4f46e5) 0%,#4338ca 100%);box-shadow:0 2px 8px rgba(var(--primary-color-rgb, 79, 70, 229),.25)}.ticket-assignee-option-body{flex:1;min-width:0}.ticket-assignee-option-email{display:block;word-break:break-word}.ticket-assignee-option-workflow-meta{display:block;margin-top:4px;font-size:11px;line-height:1.35;color:var(--ticket-ink-3, #64748b);word-break:break-word}.ticket-assignee-workflow-role{font-weight:600;color:var(--ticket-ink-2, #475569)}.ticket-assignee-search-wrap{position:relative}.ticket-assignee-search-icon{position:absolute;left:10px;top:50%;transform:translateY(-50%);color:var(--ticket-ink-3, #94a3b8);pointer-events:none;display:flex;align-items:center}.ticket-assignee-search-input{padding-left:2.25rem}.ticket-assignee-filter-hint{font-size:11px;color:var(--ticket-ink-3, #64748b);margin-bottom:0}.ticket-assignee-option-list-scroll{max-height:min(52vh,320px);overflow-y:auto;padding-right:2px}.ticket-priority-modal-current-row{display:flex;align-items:center;justify-content:space-between;flex-wrap:wrap;gap:10px 12px;padding:10px 14px;border-radius:10px;background:var(--primary005, rgba(79, 70, 229, .05));border:1.5px solid rgba(var(--primary-color-rgb, 79, 70, 229),.18)}.ticket-priority-current-main{display:flex;align-items:baseline;flex-wrap:wrap;gap:6px 8px;min-width:0}.ticket-priority-current-code{font-size:1.35rem;font-weight:800;letter-spacing:-.03em;color:var(--ticket-ink);font-variant-numeric:tabular-nums;line-height:1.1}.ticket-priority-current-sep{font-size:1.1rem;font-weight:300;color:var(--ticket-ink-4);line-height:1}.ticket-priority-current-label{font-size:.9375rem;font-weight:600;color:var(--ticket-ink-2);line-height:1.2}.ticket-priority-current-badge{flex-shrink:0;font-size:.7rem!important;padding:.35em .55em!important}.ticket-priority-required-tag{font-size:9px;font-weight:600;text-transform:uppercase;letter-spacing:.5px;color:#b91c1c;padding:2px 6px;background:#fef2f2;border-radius:4px;border:1px solid #fecaca}.ticket-status-change-modal .ticket-priority-option--p1.is-selected{box-shadow:inset 3px 0 #dc2626,0 2px 10px rgba(var(--primary-color-rgb, 79, 70, 229),.12)}.ticket-status-change-modal .ticket-priority-option--p2.is-selected{box-shadow:inset 3px 0 #ea580c,0 2px 10px rgba(var(--primary-color-rgb, 79, 70, 229),.12)}.ticket-status-change-modal .ticket-priority-option--p3.is-selected{box-shadow:inset 3px 0 #ca8a04,0 2px 10px rgba(var(--primary-color-rgb, 79, 70, 229),.12)}.ticket-status-change-modal .ticket-priority-option--p4.is-selected{box-shadow:inset 3px 0 #059669,0 2px 10px rgba(var(--primary-color-rgb, 79, 70, 229),.12)}@media(max-width:576px){.ticket-status-modal-dialog.modal-dialog{max-width:380px}.ticket-status-modal-header{padding:16px 20px 12px}.ticket-status-modal-body{padding:16px 20px}.ticket-status-modal-footer{padding:14px 20px}.ticket-status-modal-title{font-size:16px}.ticket-status-modal-btn-cancel,.ticket-status-modal-btn-submit{padding:9px 16px;font-size:12px}}#ticket-detail-page .ticket-parent-ticket-link{border-color:var(--ticket-border-2, #c4cfe4)!important;transition:background .12s ease,border-color .12s ease}#ticket-detail-page .ticket-parent-ticket-link:hover{background:var(--ticket-surface-2, #eef2f7);border-color:var(--ticket-border, #dce3f0)!important}.ticket-sla-lifecycle{--sla-heading: #1e3a5f;--sla-accent: #2563eb;--sla-accent-soft: rgba(37, 99, 235, .08);--sla-teal-soft: rgba(13, 148, 136, .06)}.ticket-sla-lifecycle .sla-section-title{color:var(--sla-heading);font-weight:600;font-size:1.125rem;margin-bottom:0}.ticket-sla-lifecycle .sla-page-subtitle{color:var(--bs-secondary-color);font-size:.875rem}.ticket-sla-lifecycle .sla-hero-title{color:var(--sla-heading);font-size:1.35rem;font-weight:700;letter-spacing:-.02em;margin-bottom:.35rem}.ticket-sla-lifecycle .sla-card-accent{border-top:3px solid var(--sla-accent)}.ticket-sla-lifecycle .sla-card-header-band{background:linear-gradient(90deg,var(--sla-accent-soft) 0%,var(--sla-teal-soft) 100%);border-bottom:1px solid var(--bs-border-color-translucent)}.ticket-sla-lifecycle .sla-quick-stat{display:flex;align-items:center;gap:.75rem;padding:.75rem 1rem;border-radius:.5rem;border:1px solid var(--bs-border-color-translucent);background:var(--bs-body-bg);height:100%;transition:box-shadow .2s ease,border-color .2s ease}.ticket-sla-lifecycle .sla-quick-stat:hover{border-color:#2563eb40;box-shadow:0 .25rem .75rem #1e3a5f14}.ticket-sla-lifecycle .sla-icon-wrap{width:2.5rem;height:2.5rem;border-radius:.5rem;display:flex;align-items:center;justify-content:center;flex-shrink:0}.ticket-sla-lifecycle .sla-metric-card .card-header{padding:1rem 1.25rem}.ticket-sla-lifecycle .sla-tabs .nav-link{border:none;border-bottom:2px solid transparent;color:var(--bs-secondary-color);font-weight:500;padding:.65rem 1rem;border-radius:0}.ticket-sla-lifecycle .sla-tabs .nav-link:hover{color:var(--sla-heading);border-bottom-color:var(--bs-border-color)}.ticket-sla-lifecycle .sla-tabs .nav-link.active{color:var(--sla-accent);border-bottom-color:var(--sla-accent);background:transparent}.ticket-sla-lifecycle .sla-stat-panel{background:linear-gradient(180deg,rgba(248,250,252,.9) 0%,var(--bs-light) 100%);border:1px solid var(--bs-border-color-translucent);border-radius:.5rem;padding:1rem 1.25rem}.ticket-sla-lifecycle .sla-kpi-tile{border-radius:.5rem;padding:1rem;border:1px solid var(--bs-border-color-translucent);background:#fff;height:100%}.ticket-sla-lifecycle .sla-kpi-tile .sla-kpi-label{font-size:.7rem;font-weight:600;text-transform:uppercase;letter-spacing:.04em;color:var(--bs-secondary-color);margin-bottom:.35rem}.ticket-sla-lifecycle .sla-kpi-tile .sla-kpi-value{font-size:1.5rem;font-weight:700;color:var(--sla-heading);line-height:1.2}.ticket-sla-lifecycle .sla-timeline-line{position:absolute;left:1.125rem;top:0;bottom:0;width:2px;background:linear-gradient(180deg,var(--sla-accent) 0%,var(--bs-border-color) 100%);border-radius:2px;opacity:.35}.ticket-sla-lifecycle .sla-breach-banner{border-radius:.5rem;border:2px solid var(--bs-danger);background:linear-gradient(135deg,#dc35450f,#dc354505)}.ticket-sla-lifecycle .sla-collapse-toggle{width:100%;text-align:left;background:transparent;border:none;padding:0;display:flex;align-items:center;justify-content:space-between;gap:.5rem}.ticket-sla-lifecycle .sla-empty-state svg{opacity:.85}.ticket-sla-lifecycle .sla-icon-wrap svg{width:1.25rem;height:1.25rem}.ticket-sla-lifecycle .sla-icon-wrap--green{background:#1987541f;color:#146c43}.ticket-sla-lifecycle .sla-icon-wrap--yellow{background:#eab30826;color:#a16207}.ticket-sla-lifecycle .sla-icon-wrap--red{background:#dc35451f;color:#b02a37}.ticket-sla-lifecycle .sla-icon-wrap--blue{background:#2563eb1f;color:#1d4ed8}.ticket-sla-lifecycle .sla-icon-wrap--purple{background:#6f42c11f;color:#5b21b6}.ticket-sla-lifecycle .sla-icon-wrap--orange{background:#fd7e1424;color:#c2410c}.ticket-sla-lifecycle .sla-icon-wrap--gray{background:#64748b1f;color:#475569}